Privacy Policy

Vrindavan Dairy LLP is the licensed owner of the brand Vrindavan, Vrindavan Organic, Vrindavan Farm Direct, and Malnad, the Website www.vrindavanmilk.com, www.vrindavanorganic.com, malnadmilk.com and the Mobile Application Vrindavan Farm Direct (“Website/Application”). By accessing the services provided by the Application/Website you agree to the following Terms of Service;

What information is, or may be, collected form you?

As part of the registration process on the Website/Application, Vrindavan Dairy LLP may collect the following personally identifiable information about you: Name including first and last name, alternate email address, Address, Mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Website/Application you visit/access, the links you click on the Website/Application, the number of times you access the page and any such browsing information along with your lifestyle preferences.

How do we Collect the Information?

Vrindavan Dairy LLP will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Website/Application may contain links to other Website/Applications. Vrindavan Dairy LLP is not responsible for the privacy practices of such Website/Application which it does not own, manage or control. The Website/Application and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Website/Application.

How is information used?

Vrindavan Dairy LLP will use your personal information to provide personalized features to you on the Website/Application and to provide for promotional offers to you through the Website/Application and other channels. Vrindavan Dairy LLP will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. Vrindavan Dairy LLP will use this information to preserve transaction history as governed by existing law or policy. Vrindavan Dairy LLP may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. Vrindavan Dairy LLP will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party Website/Application. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of Vrindavan Dairy LLP for the purpose of creating additional features on the Website/Application, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

With whom your information will be shared?

Vrindavan Dairy LLP will not use your financial information for any purpose other than to complete a transaction with you. Vrindavan Dairy LLP does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with Vrindavan Dairy LLP’s business associates and partners. Vrindavan Dairy LLP may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, Vrindavan Dairy LLP may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Website/Application’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

Financial Information

Vrindavan Dairy LLP does not store/use any financial information. Vrindavan Dairy LLP uses third party software like Razorpay for any financial transactions and has no liability towards any transaction conducted through such software. You may visit Razorpay website (www.razorpay.com) for details on their policies and Terms of service.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Website/Application allows you to do it online. In the event of loss of access details or if you are unable to change details online, you can contact at vrindavanmilk.com/contact.

Policy updates

Vrindavan Dairy LLP reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Website/Application.

Contact Information

Please contact us at vrindavanmilk.com/contact